Automating your trade credit and collections
Delivering increased efficiency, cost savings, customer satisfaction and business growth.
We can help CFO's to:
- Gain transparency over operational efficiency for optimum performance
- Utilise real-time reporting to deliver a data informed strategy
- Enhance stability in the face of economic volatility
- Ensure business continuity and data integrity
- Increase working capital
What Mia can do
From customer on-boarding to settlement, Mia captures and interprets data across your business processes and makes intelligent automation decisions that deliver enhanced customer service and operational efficiency.
Customer On-Boarding
Get your customers live and trading instantly – with an approved credit limit that meets your businesses risk criteria.
Risk
Able to give your customers dynamic credit limits, Mia ensures your customers are assigned the right credit at the right time to optimise your sales revenue whilst minimising the risk of default.
Collections
Automate your collections process and deliver dynamic contact that protects revenue, reduces your cost-to-serve and improves customer satisfaction.
Disputes
Avoid unnecessary payment delays by pre-validating your billing against your customers’ pricing agreements, order and deliver documents.
Customer Service
Respond 24/7 to your customers’ routine requests for information and documentation; reduce wait times and free up your customer service teams to focus on the issues where they add most value.
Billings
Mia will automatically validate invoices and statements generated against your customer pricing agreements, delivery notes and purchase orders – ensuring accuracy and avoiding unnecessary queries and payment delays.
How Mia works
By downloading your historical data into pre-defined business metrics, Mia can enable immediate data based decisions to increase efficiency. Her on-going data capture and analysis drives continuous, agile process improvements in response to changing market conditions and customer behavioural.
Data Collection
Connect your datasets and capture metrics that are not visible elsewhere. Combining customer behaviour analytics with operational data can unlock profit opportunities.
Learn moreData Analysis
Interchange metrics to aggregate and compare data. Flexible visual reporting will help you make sense of complex data relationships.
Learn moreData Driven Decisions
Take the bias out of your analysis. Make decisions founded on organisation-wide and reliable evidence. Visibility beyond top-level data can identify patterns and blockers to growth.
Learn moreBusiness Process Automation
Configure this advanced state change engine to recognise and act on key data events. Adaptable automated processes remove wastage and contribute to sustainable growth.
Learn moreContinuous Quality Improvement
Review new recommendations to further refine your actions. Information learned in experience will sharpen skillset and reduce risk.
Learn moreHow Mia does it
Cutting edge technology powers Mia’s incisive ability to deliver intelligent automation which delivers quantifiable business benefits.
Integrations
Integral APIs are in Mia’s core. She pushes and pulls data constantly from CRM, ERP, credit reference agencies and all your other sources to keep every aspect of your information current.
Data Warehouse
Mia's custom data warehouse stores every action and outcome for evaluation without slowing down processes. Expandable and secure cloud storage means data is accessible anytime, anywhere.
Score Card Engine
One meaningful score allows Mia to compare customers and users for clearer decision making. Mia uses rules and calculations to group multiple datasets so complex data becomes actionable in context.
State Change Engine
When information is updated, Mia takes notice. Changes that prompt a decision or action will be triggered automatically. By acting on evolving algorithms, Mia consistently optimises your cash management cycle.
User Interface
Intuitively designed dashboards, task lists, account management tools and communications are only ever one click away. Mia lets users work efficiently and easily on core tasks from a single interface.
Reporting
Mia transforms mass data into focused insight. Accurate user and customer performance information can be viewed in custom formats. Mia provides a robust and reliable foundation for financial planning.
Who we work with
Here are some of the great companies who have streamlined their processes to achieve better results with Mia & Square Marble.
Credit teams today need more intelligent solutions in order to save resource, be proactive and productive, and that’s across all industries, not just in recruitment. We chose Mia as it provided the business intelligence needed to make smarter decisions and optimise efficiency.
Elisabeth Doppelhofer
Senior Credit Manager, Adecco UK
